Micromeritics Announcing a New USA Service Warranty Policy - 12/04/2009
In a continuing effort to provide the best product support in the industry, Micromeritics announces an improved instrument service support warranty policy for its USA customers. All service repairs and repair parts are now warranted to be free from defects in materials and workmanship for 90 days. If an instrument failure occurs under normal operating circumstances within 90 days from the date of service for any reason other than abuse or neglect, Micromeritics will make the instrument operational at no cost to the customer. All parts (with the exception of expendable items), labor, and expenses for the additional service repair are covered by Micromeritics. In addition, Micromeritics employs 15 instrument service technicians who cover the USA to ensure prompt response time.
For even more peace-of-mind, Micromeritics also offers a variety of product support plans that include 24/7 phone support, tuition-free classroom training, software and hardware updates, free application support, free sample testing services in the event of instrument downtime, discounts on accessories, 48-hour response time, and special website access to premium content. Plans are available with a combination of services that fit any customer need. These hassle-free maintenance plans cover all instrument routine maintenance and repairs, and remove the guesswork out of an operations budget with one annual invoice. Reduce the administrative burden (and costs) even further with a discounted multiple-year, multiple-site, or multiple-unit support plan.
For more information on the Micromeritics service support warranty policy or wide variety of instrument service plans, visit our Service Center.