Challenges:
- Purchased an instrument from Micromeritics because of:
- The range of products and services
- Satisfaction with their on-going Micromeritics’ relationship
- Product quality and reliability
Use Case:
- Also evaluated the following vendors:
- Quantachrome Instruments
- Beckman
- Has had an outstanding personal experience with Micromeritics
Results:
- Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
- Scientific and technical support: highly differentiated
- Ease of communication: highly differentiated
- Responsiveness to inquiries: highly differentiated
- Delivery, install, and service: highly differentiated
- Product performance: highly differentiated
- Is extremely satisfied with the performance of their Micromeritics instrument in meeting their needs.
- Micromeritics instrument met 79-99% of their expectations for analytical results.
- Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
- Improve scientific results: greatly helped
- The timely process of samples: greatly helped
- Gather data that resulted in useful info: greatly helped
- The interpretation of results: greatly helped
- Reliable up-time performance: greatly helped
- 100% confident that Micromeritics will continue to meet their future needs in particle characterization.
Testimonials:
“My experience as always has been positive and I was impressed by the company and its location in Georgia.”
Source:
GEORGE SIENKIEWICZ Sr. Mgr., Pfizer Inc.
Published: Feb. 23, 2015
