Challenges:
- Purchased an instrument from Micromeritics because of:
- The range of products and services
- Satisfaction with their on-going Micromeritics’ relationship
- Product quality and reliability
Use Case:
- Also evaluated the following vendors:
- Quantachrome Instruments
- Malvern
- Thermo Scientific
- Beckman
- BEL-Microtrac/BEL Japan
- Has had a good personal experience with Micromeritics.
Results:
- Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
- Scientific and technical support: differentiated
- Ease of communication: very differentiated
- Responsiveness to inquiries: very differentiated
- Delivery, install, and service: very differentiated
- Product performance: very differentiated
- Is highly satisfied with the performance of their Micromeritics instrument in meeting their needs.
- Micromeritics instrument met 79-99% of their expectations for analytical results.
- Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
- Improve scientific results: greatly helped
- The timely process of samples: greatly helped
- Gather data that resulted in useful info: greatly helped
- The interpretation of results: helped
- Reliable up-time performance: greatly helped
- 80-99% confident that Micromeritics will continue to meet their future needs in particle characterization.
Testimonials:
“I like the equipment and I think it meets my needs well.”
Source:
CALVIN HONG LI, Principal Investigator (PI), Villanova University
Published: Apr 14,2015
