Micromeritics Instrument Corporation Privacy Policy

Thank you for your interest in Micromeritics Instrument Corp. and our website(s), products, services and support (the “Services”). This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

If you have any questions about this Privacy Policy, you can email us here:  PrivacyPolicy@micromeritics.com

We’ll ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy. You may, of course, decline to share specific specific personal information with Micromeritics, in which case Micromeritics may not be able to provide you with some of the features and functionality found on the Services.


Information Micromeritics Collects

We collect information to provide a better user experience to all our customers and website visitors. When you’re not signed into or logged into a Micromeritics account, we store the information we collect with unique identifiers tied to the browser, application, or device you’re using. When you’re signed in, we collect information that we store with your Micromeritics account.


Information or Content You Provide to Us

When you create a Micromeritics account, you provide us with personal information that includes your name and a password, your email address and work/home/mobile phone number, and other personal data.

If you do not provide the minimum amount of personal data required to register an account, including your name and email address, you cannot use the Services, as this information is necessary to access certain types of information from us. Please see “European Requirements” below for more details on the bases for our processing your personal information.


Information We Collect as You Use Our Services

Your apps, browsers & devices:

We collect information about the apps, browsers, and devices you use to access our Services or open one of our HTML emails by using different types of technology, including “clear gifs” or “web beacons.” This “automatically collected” information may include Internet Protocol address (also known as “IP address”) or other device address or ID, web browser or device type, the web pages or sites that you visit just before or just after the Services, the pages you view on the Services, and the dates and times that you visit the Services.

We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.


Your activity:

We may collect information about your activity in our Services, which may include:

  •  Views and interactions with content and ads
  •  Which assets you view or download
  •  Cookies and web beacons

When you use the Services, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your computer. For example, we may use cookies to ensure proper navigation between pages on the Services. Micromeritics may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Services. Persistent cookies can be removed. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. If you delete or choose not to accept, cookies from the Services, you may not be able to utilize the features of the Services to their fullest potential.


Why Micromeritics Collects Information

Micromeritics uses the information we collect for the following purposes:

Provide Our Services – We use your information to deliver our Services, like sending you or presenting you with, relevant content. Another example is that we use unique identifiers stored in cookies on your device to help us authenticate you as the person who should have access to your Micromeritics account.

Maintain & Improve Our Services – We also use your information to ensure our Services are working as intended, such as tracking outages or troubleshooting issues that you report to us. For example, we continuously monitor our systems to look for problems. If we find something wrong with a specific feature, reviewing activity information collected before the problem started allows us to fix things more quickly.

And we use your information to make improvements to our Services – for example, to understand and analyze the usage trends and preferences of our Micromeritics subscriber and to improve the way the Services work and look.

For example, we use cookies to analyze how people interact with our Services, which helps us build better products. It may help us discover that it’s taking people too long to complete a specific task or that they have trouble finishing steps at all. We can then redesign that feature and improve the product for everyone.

Provide Personalized Services – We use the information we collect to customize our Services for you, including remembering your information so that you will not have to log-in again the next time you visit the Services if you haven’t signed out. In addition, we may use the information we collect to provide personalized and relevant content, for example showing you tools and resources based on your selected “Areas of Interest”.

Measure Performance – We use data for analytics and measurement to understand how our Services are used. For example, we analyze data about your visits to our sites to do things like optimize product design, monitor and analyze the operation and effectiveness of the Services and related activities, and monitor aggregate site usage metrics such as the total number of visitors and pages viewed. We use a variety of tools to do this, including Google Analytics. Google Analytics relies on first-party cookies, which means the cookies are set by Micromeritics. You can opt-out from Google Analytics by clicking here.

Communicate with You – We use the information we collect, like your email address, to interact with you directly. For example, we may send you a notification of new resources published, or we may let you know about upcoming changes or improvements to our Services. We will also use your email address to contact you with respect to survey and webinar invitations; for administrative and customer service purposes. Should you contact Micromeritics, we may keep a record of your request to help solve any issues you might be facing.

Protect Micromeritics, Our Users, and the Public – We use the information to help improve the safety and reliability of our Services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Micromeritics, our users, or the public. For example, we collect and analyze IP addresses and cookie data to protect against automated abuse. This abuse can take many forms, such as sending spam to Micromeritics users or launching a Distributed Denial of Service (DDoS) attack. When we detect spam, malware, illegal content, and other forms of abuse on our systems in violation of our policies, we may disable your account or take other appropriate action. In certain circumstances, we may also report the violation to proper authorities.


Managing and Deleting Your Information

Managing, Reviewing, and Updating Your Information – When you are signed into your Micromeritics account, you can always review and update information by visiting your profile.

Exporting, Removing & Deleting Your Information

Should you wish to export, remove or delete your personal information from Micromeritics’ services please, Contact Us here – PrivacyPolicy@micromeritics.com, outlining your request, and we will complete your requested action within a 60 day period.


Data Retention

Information Retained Until You Remove It – For each type of data, we set retention timeframes based on the reason for its collection. As noted above, should you wish your personal data removed from our records, simply contact us here – PrivacyPolicy@micromeritics.com and we will ensure this is completed within 60 days.

Information Retained for Extended Time Periods for Limited Purposes – Sometimes business and legal requirements require us to retain specific information for specific purposes for an extended period of time. For example, when you submit a survey response, we may retain this information for a more extended time for aggregate data evaluation/ comparison or legal purposes. Reasons we might retain some data for a more extended period of time include:

  •  Security, fraud & abuse prevention
  •  Financial record-keeping
  •  Complying with legal or regulatory requirements
  •  Ensuring the continuity of our services
  •  Enabling Safe and Complete Deletion


Sharing Your Information

We will never sell or provide your information to a 3rd party for the purpose of another party to attempt to market or sell their products to you.  Micromeritics does reserve the right to provide your contact details (only) to our distribution partners and other 3rd party vendors that may act as an extension of our own resources, for the sole purpose of communicating matters of relevance to Micromeritics customers.

When Micromeritics Shares Your Information

For external processing – We provide personal information to our affiliates and other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. These third parties may have access to or process your personal information as a result of performing the services they were engaged to perform.

  •  For legal reasons – We will share personal information outside of Micromeritics if we have a good-faith belief that access, use, preservation, or disclosure of the data is reasonably necessary to:
  •  Meet any applicable law, regulation, legal process, or enforceable governmental request.
  •  Enforce our Terms of Service, including investigation of potential violations, and take precautions against liability.
  •  Detect, prevent, or otherwise address fraud, abuse, security, or technical issues.
  •  Protect against harm to the rights, property or safety of Demand Metric or our affiliates, our users, or the public as required or permitted by law.
  •  Protect the security or integrity of the Services and to protect or enforce third party rights.
  •  If Micromeritics is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.
  •  To Fulfill Partnership Contracts – As noted above, when you register for webinars, participate in surveys or download resources that are sponsored by third parties, your personal information will be provided to that particular third party along with your web activity regarding their partnered content. Agreeing to this Privacy Policy and our Terms of Service is your consent to this sharing of your personal information.


Our Commitment to Data Security

Micromeritics uses a variety of physical, managerial, and technical safeguards designed to improve the security of our systems and your personal information. We cannot, however, ensure or warrant the security of any information you transmit to Micromeritics, nor can we guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. You transfer your information to Micromeritics at your own risk. If Micromeritics learns of a security breach, we will notify you in accordance with applicable law.


Third Party Websites

The Services may contain links to websites and services provided by third parties. Any personal information you provide on third party sites or services is provided directly to that third party and is subject to that third party’s policies governing privacy and security. We are not responsible for the content or privacy and security practices and policies of third party sites or services to which links are displayed on the Services. We encourage you to learn about third parties’ privacy and security policies before providing them with personal information.


Our Commitment to Children’s Privacy

Protecting the privacy of children is especially important. For that reason, Micromeritics does not knowingly collect or maintain personal information from persons under 13 years old, and no part of the Services is directed to persons under 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THE SERVICES AT ANY TIME OR IN ANY MANNER.

If Micromeritics learns that personal information of children under 13 years old has been collected on the Services without verifiable parental consent, then Micromeritics will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under the age of 13 has obtained a user account on the Services, then you may alert Micromeritics here – PrivacyPolicy@micromeritics.com and request that Micromeritics delete that child’s personal information from its systems. If you are between the ages of 13 and 18 years old, you may not use the Services until Micromeritics has received verifiable parental consent for your use of the Services.


Compliance & Cooperation with Regulators

We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.


Data Transfers

Your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy.

When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.


European Requirements

If European Union (EU) data protection law applies to the processing of your information, you can exercise your right to request access to, update, remove, and restrict the processing of your information. You also have the right to object to the processing of your information or export your information to another service. Please reach out to us via PrivacyPolicy@micromeritics.com and advise us that you would like to exercise these rights.

We process your information for the purposes described in this policy, based on the following legal grounds:

With your consent – By accepting our Terms of Service and our Privacy Policy, which was presented to you at the time of your registration, you have provided Micromeritics with your consent to use your personal information as described in this policy.  We ask for your agreement to process your information for specific purposes and you have the right to withdraw your consent at any time. If you withdraw your consent this may impact your ability to receive some of Micromeritics services. To withdraw your consent simply Contact Us here – PrivacyPolicy@micromeritics.com .

  •  When we’re pursuing legitimate interests – We process your information for our legitimate interests while applying appropriate safeguards that protect your privacy. This means that we process your information for things like:
  •  Providing, maintaining, and improving our Services to meet the needs of our users
  •  Developing new products and features that are useful for our users
  •  Understanding how people use our Services to ensure and improve the performance of our Services
  •  Customizing our Services to provide you with a better user experience
  •  Marketing to inform users about our Services
  •  Detecting, preventing, or otherwise addressing fraud, abuse, security, or technical issues with our Services
  •  Protecting against harm to the rights, property or safety of Micromeritics, our users, or the public as required or permitted by law
  •  Performing research that improves our Services for our users and benefits the public
  •  Fulfilling obligations to our research partners
  •  Enforcing legal claims, including investigation of potential violations of our Terms of Service
  •  When we’re providing a service
  •  We process your data to provide a service you’ve asked for by accessing our content and providing your contact details.
  •  When we’re complying with legal obligations – We’ll process your data when we have a legal obligation to do so, for example, if we’re responding to legal process or an enforceable governmental request.


Changes and Updates to this Privacy Policy

We change this Privacy Policy from time to time. Note that our amended Privacy Policy will become effective on a going-forward basis as stated in the Terms, except that (i) unless you agree otherwise, we will use your personal information in the manner described in the Privacy Policy in effect when we received that information and (ii) if you do not agree with any changes to the Privacy Policy, you must terminate your Micromeritics membership and cease use of the Services. Your continued use of the Services after a revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of the Privacy Policy.


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